Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused or unworn where applicable, with tags where applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.
Starting a return
To request a return, please contact us at shoplure.company@gmail.com before sending your item back.
Shoplure products are fulfilled by third-party suppliers, so the correct return address may vary depending on the product and supplier. Please do not return an item to the address shown on the original parcel unless we specifically instruct you to do so.
Once your return request has been reviewed, we will provide you with the appropriate return instructions and, where applicable, the correct return address.
Items returned without first contacting us may not be accepted.
Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us as soon as possible if your item is defective or damaged, or if you receive the wrong item.
Please include your order details and, where appropriate, photographs showing the problem so that we can review the issue and work towards an appropriate resolution.
Exceptions and non-returnable items
Certain types of products may not be eligible for return, including perishable goods, personalised or custom-made products, personal care goods, hazardous materials, flammable liquids or gases, and gift cards.
Please contact us if you have questions about whether a particular item can be returned.
Nothing in this policy is intended to limit any statutory consumer rights that apply to your purchase.
Exchanges
If you would like a different product or variant, please contact us first.
Where appropriate, the simplest way to exchange an item may be to return the original item and place a separate order for the replacement once the return has been accepted.
UK and European consumer rights
Depending on where you live, you may have statutory rights to cancel an online purchase within a specified period, including rights that apply to many purchases made by consumers in the UK and European Economic Area.
These statutory rights are separate from Shoplure's 30-day returns policy. Nothing in this policy is intended to restrict or exclude consumer rights that cannot legally be excluded.
Refunds
Once an eligible return has been received and reviewed, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please be aware that your bank, card issuer or payment provider may require additional time to process and display the refund.
Where an order is cancelled or refunded without requiring the product to be returned, we will let you know when your refund has been processed.
Contact us
If you have any questions about a return, refund or damaged item, please contact:
Shoplure
Email: shoplure.company@gmail.com